US buyer guide
Returns: check the stage first
A warehouse return, delivered-order complaint and balance withdrawal are different requests.
Identify where the item is
Check whether it is still with the seller, at the warehouse, packed into a parcel or already delivered.
Read the current item terms
Seller approval, exclusions and the order state can affect a request. This site does not publish a universal deadline or outcome.
Keep the evidence
Use the order record, selected variant and relevant inspection images when contacting official support.
Reviewed September 7, 2026. Dynamic rules, routes, fees, and third-party terms can change; confirm them before ordering.